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Return, Refund & Exchange Policy

Returns & Exchanges

Products can only be returned or exchanged if the error is on our end. Please let us know within 7 days of receiving your parcel.
Items must be unused and in their original packaging.
Returns and exchanges are only valid for purchases made through our official website, Instagram, or Facebook pages.
The process usually takes 1–2 weeks. Once approved, our courier will collect the parcel from your doorstep and deliver your replacement.
Refunds are not offered, except for prepaid orders we are unable to fulfill.

How to Reach Us

We’re just a message away—contact us anytime during working hours (Monday–Saturday, 9:30 AM – 6:30 PM PST, excluding national holidays).

Facebook: https://www.facebook.com/rumiauraofficial

Instagram: https://www.instagram.com/rumiaura/

WhatsApp / Call / SMS: +92370 2987689

Email: hello@rumiara.pk