RumiAura currently accepts Cash on Delivery (COD).
We strongly advise customers not to accept parcels that appear pressed, opened, or tampered with. If your order arrives with missing, incorrect, or damaged products, please keep the original box and packaging and notify us immediately at hello@rumiaura.pk or call +923702987689. You may also reach out to us through our official Facebook & Instagram page. Kindly do not discard the product or its packaging as these may be required to process your claim.
RumiAura ships nationwide across Pakistan, ensuring that customers from all regions can enjoy our products.
Confirmation emails are generally sent right after an order is placed. However, during periods of high order volume, such as new product launches or promotions, there may be delays. If you have not received your confirmation email within 24 hours of placing your order, please contact us at hello@rumiaura.pk for assistance.
Yes, our customer service team can be reached at 0370 2987689 for any inquiries or assistance.
All orders are processed within 24 hours from Monday to Friday. Once processed, deliveries usually take between 3 to 5 business days to reach customers.
Products purchased online can only be exchanged through our online platform within 7 days of purchase. To qualify, the product must be in its original packaging, unopened, and accompanied by the original receipt. Our team will evaluate the product before approving an exchange, and requests may take between 5 to 7 business days to process. Customers are responsible for all return shipping and handling charges. In case of out-of-stock items, customers may either wait for restock.
Orders can be modified or canceled within 12 to 24 hours after being placed by contacting us at hello@rumiaura.pk. Once an order is being prepared for shipment, it can no longer be canceled.
Yes, all RumiAura products have a shelf life of 1 to 2 years and should ideally be used within 12 months after opening to ensure maximum effectiveness.
Yes, our products are formulated without sulfates, parabens, toxins, or harsh chemicals, making them completely safe for use during pregnancy.
Yes, our formulations are designed to be gentle and kind to all skin types, including sensitive skin or those prone to rosacea. However, we always recommend performing a patch test before incorporating any new product into your skincare routine.
No, RumiAura products are completely fragrance-free, which makes them safe and non-irritating, even for sensitive skin.
No, RumiAura does not promote skin whitening. Our products are created to enhance your natural skin by improving hydration, brightness, glow, and nourishment. We encourage all our customers to embrace and feel confident in their natural skin tone, focusing on overall skin health rather than altering skin color.
Your journey to glowing skin should be effortless — reach out anytime for support, advice, or product guidance.
